Delivery and Returns
Hello and welcome to the delivery and return section. Here you can get acquainted with useful information on terms and conditions of our goods delivery.
You can purchase your items online and pick them up at our street store, or ship them directly to your doorstep. Shipping is free on some orders. We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery timing. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
Free Standard Delivery
Free 3-5 days shipping is available on in-stock items. You can see in your bag if your item is in stock. Minimum a customer has to spend to receive free shipping is £50 or more. You will need to place your order by 5pm to be processed on the same day (subject to stock availability) Monday to Friday. For instance, if you order your goods before 5:00 pm, Monday to Friday we will deliver them in 3-5 business days.
|Service||Locations||Delivery Schedule||Cost per Shipment|
|Royal Mail 48 Tracked||United Kingdom excluding Channel Island (Order before 3 pm to be processed on same day)||2 - 5 days
Monday - Saturday
|Royal Mail International Standard||Mainland Europe||3 -7 days Monday to Saturday||8.50|
|DPD Next Day Delivery Tracked||UK Mainland Only (Order needs to placed before 2 pm) Monday to Friday dispatch and delivery.||Same Day delivery||£15.95|
|DPD Delivery||Eire, Scilly Isles, Jersy and Scottish Highlands (Terms applies, please find detail below)||1 - 3 days
Delivery 7.30am - 5.30am
Monday - Friday
DELIVERY TERMS AND CONDITIONS
Royal Mail 48 Tracked: This 2-5 day service allows you to order as get free delivery when order over £50. Customer will receive text and email notification from Royal Mail. This is our standard service which cost £3.50 on orders below £50.
DPD NEXT DAY: This 1-2 working days service allows you to order as many products as you require for one simple price.This is our express service that applies to all UK Mainland orders. All orders placed before 3 p.m. are dispatched by DPD(UK) Next Day service from our pharmacy store on the same day.
Royal Mail International Standard: Mainland European customer can expect their items to be deliver between 3 and 7 days depending on their location.
Very occasionally certain items will go temporarily out of stock or may be discontinued at short notice by our suppliers. In the event that we cannot send all your items in one shipment we will part ship your order so that you receive the majority of your selected items as quickly as possible. The remainder of your order will be dispatched within 24 hours of receipt of the good from our suppliers.
All UK orders are sent via Royal Mail and DPD (UK). We cannot be held responsible for items delayed in the postal system, or any industrial action taken by our nominated couriers as this is beyond our control.
TRACK YOUR DELIVERY
Delivery is arranged through Royal Mail and DPD(UK) Mail's recorded delivery service. These services provide a tracking number through which you can track the delivery of your order.
UK destinations do include: BFPO, Northern Ireland and Scilly Islands but these areas are subject to different rates and timescale's compared to those deemed UK Mainland. UK Mainland is defined as areas not included in our UK Exceptions.
Deliveries to for UK Exceptions (Northern Ireland, Scottish Highlands and Islands, Channel Islands and Scilly Isles) can take up to 10 days.
SHIPPING AND DELIVERY TIMES
Orders are processed between Monday and Friday 09:00 - 17.00 GMT, excluding Bank and Public Holidays.Orders placed during a weekend or Bank Holiday after 17:00 GMT will be processed on the next working day.